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Privacy Policy Updated at: April 16, 2025
Laundrea ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Laundrea.
This Privacy Policy applies to our website, laundrea.com, and its associated subdomains (collectively, our "Service").
By accessing or using our Service, you see that you have read, understood, and agree to our collection, storage, use, and disclose your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
For clarity, the following terms are defined:
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Cookie: A small amount of data generated by a website and saved by your web browser. Cookies help identify your browser and remember information like login preferences or language settings.
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Company: Refers to Laundrea, responsible for your information under this Privacy Policy.
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Country: Refers to Australia, where Laundrea is based.
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Customer: Refers to individuals who use Laundrea’s Service.
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Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to access Laundrea.
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IP Address: Every device connected to the Internet has an Internet Protocol (IP) address, which identifies its location.
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Personnel: Refers to individuals employed or contracted by Laundrea.
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Personal Data: Information that directly or indirectly identifies a natural person (e.g., name, email, phone number).
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Service: Refers to the offerings provided by Laundrea via and associated platforms.
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Third-Party Service: Refers to external partners like Adyen and CleanCloud that assist in delivering Laundrea’s services.
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Website: Laundrea's site, accessible at .
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You: Refers to any individual or entity accessing Laundrea’s services.
What Information Do We Collect?
We collect the following information:
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Name
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Phone numbers
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Email addresses
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Billing addresses
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Shipping addresses
How Do We Use The Information We Collect?
The information collected may be used to:
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Personalise your experience and respond to individual needs
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Improve our Service based on customer feedback
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Enhance customer service requests and support
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Process transactions and fulfill orders
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Send promotional emails and updates about Laundrea
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Conduct surveys, promotions, or contests
When Do We Use Customer Information From Third Parties?
We may receive some information from third parties, such as automated fraud detection services or public information on social media platforms. These processes are in place to improve our Service.
Do We Share the Information We Collect with Third Parties?
Yes, we may share your personal data with:
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Payment processors, such as Adyen
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Operational platforms, like CleanCloud
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Trusted service providers for analytics, customer service, and hosting
We ensure these parties maintain strict confidentiality and comply with privacy laws.
How Do We Protect Your Information?
Laundrea prioritizes the safety of your data by leveraging secure systems, including:
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CleanCloud for operational processes
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SSL (Secure Socket Layer) technology for payment processing via Adyen
While we strive for absolute security, no system can guarantee 100% protection.
How Long Do We Keep Your Information?
We retain your data for as long as necessary to fulfill its intended purpose, comply with legal requirements, or maintain customer relationships. When data is no longer needed, it is securely deleted or anonymized.
Can You Update or Correct Your Information?
Customers have the right to:
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Access their personal information
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Correct inaccuracies
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Delete their data upon request
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
Cookies and Tracking Technologies
Although we do not currently use cookies, we plan to implement them in the future to enhance functionality and improve your browsing experience. You will be notified and asked for consent prior to their use.
International Data Transfers
As Laundrea uses overseas infrastructure, your data may be stored or processed internationally. We take steps to ensure that such transfers comply with applicable privacy laws.
Governing Law
This Privacy Policy and its interpretation are governed by the laws of New South Wales, Australia. Any disputes arising out of or in connection with this Privacy Policy will be resolved under these laws.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here along with the updated modification date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
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Phone: +61 488 342 873
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Email: legal@laundrea.com
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