Terms & Conditions: Gift Cards

Last updated: April 25, 2025

1. Validity Period
   Gift cards must be redeemed within 6 months of purchase.
2. Non-Refundable
   Gift cards are non-refundable and cannot be exchanged for cash.
3. Flexible Usage
   Gift cards can be used as credits toward multiple bookings. There’s no need to use the full value at once—redeem what you need, when you need it!
4. Exclusivity
   Gift cards cannot be combined with other offers, vouchers, discounts, or promotions.
5. Transferability
   Gift cards can be transferred to another recipient if you'd like to share the laundry love! Once purchased, the gift card will be emailed as a unique code to the recipient. After the code has been redeemed, it becomes tied to the account or booking associated with the initial use and cannot be transferred again.
6. Digital Delivery Responsibility
   It is the buyer’s responsibility to provide a valid email address for the recipient. Laundrea is not liable for gift cards sent to an incorrect or invalid email address provided by the buyer.
7. Service Limitations
   Gift cards are valid only for Laundrea laundry services and cannot be applied to external services, such as ironing or dry cleaning.
8. Redemption Process
   Gift cards can be redeemed exclusively through the Laundrea platform (website or app) during the booking process by entering the unique gift card code.
9. Unforeseen Circumstances
   While we strive to provide exceptional service, there may be rare situations beyond our control—such as extreme weather or transport delays—that affect pickup or delivery times. Additionally, once a gift card code has been emailed, please keep it secure, as Laundrea cannot take responsibility for lost, stolen, or misused codes.
10. Customer Support: For any questions or assistance regarding your gift card, please contact Laundrea.